Your privacy matters to us. This document explains exactly what personal information 9bgame collects when you use our platform, how we use it, who we share it with, how long we keep it, and what rights you have over your own data.
9bgame operates the online gaming platform accessible at https://9bgame.bet and all associated subdomains and mobile experiences. For the purposes of this Privacy Policy, 9bgame acts as the data controller in respect of all personal data collected from users of the platform. When we refer to "9bgame", "we", "us", or "our" in this document, we mean the operator of the 9bgame platform.
This Privacy Policy applies to all visitors, registered players, and prospective users who interact with any part of the 9bgame platform, including the website, any associated mobile site, live chat support, email correspondence, and promotional communications. It should be read alongside our Terms & Conditions and Responsible Gaming Policy.
9bgame collects personal data that is necessary to deliver Gaming Services, comply with regulatory obligations, and maintain platform security. The categories of data we may collect are set out in the table below:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number, selfie photograph | Account registration, KYC verification, age verification |
| Contact Data | Email address, phone number, city of residence (e.g. Karachi, Lahore, Islamabad) | Account communications, support, promotional messages (with consent) |
| Financial Data | JazzCash / EasyPaisa account identifiers, HBL / UBL / Meezan Bank account references, transaction history | Processing deposits and withdrawals, anti-money laundering compliance |
| Technical Data | IP address, device type, browser fingerprint, operating system, session timestamps | Fraud detection, platform security, service optimisation |
| Usage Data | Games played, bet amounts, win/loss history, bonus usage, login frequency | Platform personalisation, responsible gaming monitoring, regulatory reporting |
| Document Data | Copies of ID documents, proof of address, payment method verification documents | KYC compliance, regulatory audit obligations |
| Communications Data | Live chat transcripts, support email records, feedback submissions | Customer support quality, dispute resolution, training |
| Marketing Preferences | Promotional opt-in/opt-out choices, preferred communication channel | Sending relevant offers and updates only to players who have consented |
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless you voluntarily disclose such information in the context of a responsible gaming self-assessment or a support request where it is directly relevant.
9bgame collects personal data through the following primary channels:
9bgame uses your personal data only for clearly defined and legitimate purposes. The primary uses of data collected on the platform are as follows:
Every instance of personal data processing at 9bgame is carried out on the basis of one or more recognised legal grounds. The applicable legal bases are:
Where we rely on legitimate interests as our legal basis, we carry out a balancing assessment to ensure that our interests do not override your fundamental rights and freedoms. You have the right to object to processing carried out on legitimate interests grounds — see Section 11 for details.
9bgame does not share your personal data with third parties except in the limited circumstances described below. All third-party recipients are contractually required to handle your data in accordance with applicable data protection standards.
9bgame uses cookies and similar tracking technologies to make the platform function correctly, remember your preferences, analyse how the site is used, and — where you have consented — deliver relevant promotional content. The categories of cookies we use are described below:
You can manage your cookie preferences at any time via the cookie preference centre accessible from the footer of any page on the 9bgame platform. Note that disabling non-essential cookies will not affect your ability to play games or access your wallet. Strictly necessary cookies cannot be switched off as they are required for the platform to function.
9bgame retains personal data for as long as is necessary to fulfil the purposes for which it was collected, unless a longer retention period is required or permitted by law. The following retention guidelines apply:
When personal data is no longer required for any lawful purpose, it is securely destroyed or permanently anonymised in accordance with our internal data disposal procedures.
9bgame implements a layered approach to data security, combining technical, organisational, and procedural controls to protect your personal information against unauthorised access, disclosure, alteration, or destruction. Our key security measures include:
While we take all reasonable steps to protect your data, no transmission over the internet or electronic storage system is entirely immune from risk. You play an important role in keeping your account secure — please review the account security guidance in our Terms & Conditions for steps you should take to protect your login credentials.
9bgame operates under an international gaming licence and may store or process personal data on servers located outside Pakistan. Where data is transferred to a jurisdiction that does not provide an equivalent level of data protection to that applicable under our licensing framework, we ensure appropriate safeguards are in place, which may include:
By using the 9bgame platform, you acknowledge that your personal data may be transferred to and processed in countries other than Pakistan. We take all reasonable steps to ensure such transfers are carried out securely and that your data receives equivalent protection regardless of where it is processed.
Subject to applicable law and any overriding regulatory obligations (such as AML retention requirements), you have the following rights in relation to your personal data held by 9bgame:
Request a copy of all personal data we hold about you, along with details of how it is used and with whom it is shared.
Request correction of any inaccurate or incomplete personal data. You may also update most details directly within your Account Settings.
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to regulatory retention obligations.
Request that we restrict processing of your data in certain circumstances, such as while the accuracy of data is being contested.
Receive a copy of your personal data in a structured, machine-readable format where processing is based on consent or contractual necessity.
Object to processing carried out on the basis of legitimate interests, including profiling for responsible gaming or fraud prevention purposes.
To exercise any of the above rights, please contact our support team at [email protected]. We will respond to all valid requests within thirty (30) calendar days. In complex cases, this period may be extended by a further two months, in which case we will notify you of the extension and the reason for it within the initial thirty-day period.
We may need to verify your identity before processing a data rights request to ensure that personal data is not disclosed to or amended by an unauthorised party.
9bgame is strictly prohibited to persons under the age of 21. We do not knowingly collect personal data from individuals under 21 years of age. Our registration process and KYC verification procedures are specifically designed to identify and prevent underage access.
If we discover or are notified that we have inadvertently collected personal data from a person under 21, we will immediately suspend the relevant account, delete all associated personal data as permitted by our regulatory obligations, and report the matter to the relevant authority where required.
The 9bgame platform may from time to time contain references to third-party services, game providers, or promotional partners. This Privacy Policy applies exclusively to personal data collected and processed by 9bgame directly. We are not responsible for the privacy practices of any third-party platforms, websites, or applications that you may access in connection with your use of 9bgame.
We encourage you to review the privacy policies of any third-party services you use in connection with your gaming activity. 9bgame has no control over and accepts no responsibility for the content or data practices of third-party platforms.
9bgame reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing activities, applicable law, or regulatory requirements. The date of the most recent revision is displayed at the top of this document.
Where changes to this Policy are material — meaning they meaningfully affect your rights or how we use your data — we will notify you by displaying a prominent notice on the 9bgame platform and, where we hold a valid email address for your account, by sending you a notification email at least seven (7) days before the changes take effect.
Your continued use of the 9bgame platform after the effective date of any updated Privacy Policy constitutes your acknowledgement of the revised terms. If you do not accept the updated Policy, you should cease using the platform and request account closure before the effective date.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way 9bgame handles your personal data, please reach out to us through the following channels:
We aim to acknowledge all privacy-related correspondence within 24 hours and to provide a substantive response or resolution within thirty (30) calendar days. If your complaint relates to a data breach, account compromise, or suspected unauthorised disclosure of your personal data, please mark it as urgent and our security team will prioritise it accordingly.
If you are not satisfied with our response to a privacy complaint, you have the right to escalate the matter to the relevant supervisory or regulatory authority under our licensing jurisdiction. Details of the applicable authority are available upon request.
Privacy is not an afterthought at 9bgame — it is built into the platform from the ground up. Here is what that looks like in practice for players across Pakistan.
Every byte of data you send to 9bgame travels over 256-bit TLS encryption. Your login credentials, deposit details, and personal documents are encrypted both in transit and at rest on our servers — no exceptions.
9bgame has never sold player data to a third party and never will. Your information is used exclusively to run the platform, process your transactions, and keep your account secure. It is yours — we are simply looking after it.
Marketing communications, cookie settings, and promotional alerts are all opt-in on 9bgame. You can change or withdraw your preferences at any time from Account Settings without affecting your ability to access Gaming Services.
Data handling at 9bgame is governed by our international gaming licence requirements, including robust AML, KYC, and CTF obligations. Our compliance framework is audited regularly by independent third parties to ensure we stay current with evolving standards.
Submit a data access, correction, or deletion request and our team will respond within 30 days. For urgent matters such as suspected data breaches or account compromise, we aim to acknowledge and begin investigation within the hour.
We only collect what we genuinely need. If a piece of information is not required for your account, a transaction, or a regulatory obligation, we do not ask for it. Retention periods are strictly enforced and data is securely destroyed once the retention period expires.
Your data is protected. Your wallet is encrypted. Your identity stays private. Join thousands of Pakistani players already enjoying cricket betting, slots, dice, and live casino on 9bgame. Players must be 21 or older.